Clear earnings.
Clear responsibilities.

1. What you earn from a sale

The planned platform fee is 20% of eligible sales. The platform fee is the rest of the buyer’s price. It applies to the sale after discounts and before separately identified sales tax. Each sale keeps the rate it had at the time. The processor’s ordinary fee comes out of the platform’s share.

Normal processing and standard domestic payouts are intended to be included in the platform commission, subject to the final provider agreement. No additional ordinary processing deduction is assumed. Exceptional dispute, currency-conversion or payout-return fees, if any, must be separately described and accepted before they can be charged to a creator. See planned fees.

2. Refunds are different from chargebacks

A refund returns some or all of a payment through the payment provider. A chargeback is a payment dispute raised through the customer's issuer or payment network. The issuer may withdraw funds before deciding the case. An attempted refund does not necessarily stop a dispute already underway.

When a confirmed refund or chargeback debit is recorded, the creator share of the reversed sale is deducted from the creator's earnings. AFTERHOURS reverses its corresponding platform commission; the creator is not charged both the full sale and the creator share. Partial reversals use the original transaction's amounts and cent rounding. The same reversal cannot be recorded twice.

A processor's dispute fee is separate from the sale reversal. The amount, whether it is refundable, and who is responsible must be disclosed in the final accepted fee schedule. No standard dispute fee or automatic creator liability for every processor fee is established by this page. Our ledger requires a documented accepted agreement before allocating a dispute fee to a creator.

If a dispute is won, the case is marked won. Earnings are restored only when the provider confirms the corresponding funds were returned. A dispute-fee refund is recorded separately if the provider actually returns that fee. Winning a dispute does not guarantee that every fee is refunded.

Refund rights required by law and applicable provider or network rules take precedence. We do not promise that all digital-content purchases are non-refundable or that every dispute can be defended successfully.

3. Pending earnings, holds and recovery balances

A sale may be pending while funds clear. Available earnings exclude documented holds and payouts already reserved for processing. A disputed sale cannot be released while its case remains open. An opened case can hold available earnings up to the contested creator share; the dashboard shows the case and held balance. A hold moves money between balance categories—it is not an extra fee or a new charge.

A refund or chargeback can arrive after a payout. If there are insufficient available earnings, the ledger shows a negative recovery balance. Future earnings or released holds may offset it, and new payout reservations are blocked until the available balance supports them. Paid-out history is retained. No automatic bank withdrawal is authorized by this page.

A processor reserve, when the provider requires one, is passed through to creators in proportion to the sale. It is not a second fee. Closing an account does not erase unresolved financial records.

4. Notice, evidence and review

The earnings dashboard records each case's reference, disputed amount, evidence deadline, status and financial effects. Check your account regularly. Until notification delivery is implemented and verified, do not rely on email or push alerts to meet a deadline. An operator records evidence submission only after it is actually submitted through the provider's approved process.

Keep accurate offer descriptions, customer support records and lawful evidence of purchase and delivery. Do not invent evidence, harass a customer, threaten exposure of their activity or pressure them to abandon a valid claim. Do not send identity documents, banking information or intimate media through platform chat. Relevant evidence must be handled privately through an approved secure process, with only necessary information disclosed.

If you believe a deduction, hold or case record is wrong, contact AFTERHOURS using the support details in Terms & contact, quoting the transaction or case reference. We will review the record and supporting evidence. A correction creates a traceable new entry; it does not erase the original. Issuer/provider decisions and legal rights are not overridden by an internal review. Errors attributable to the platform must be investigated rather than automatically assigned to a creator.

5. What must be settled before paid selling opens

• The approved payment and creator-payout providers, eligible products and countries.
• The exact fee schedule, including dispute fees, refunded fees, reserves and payout-return costs.
• Settlement and payout timing, eligibility, minimums, holds and recovery rules.
• Creator acceptance of the final version and a retained acceptance record.
• Provider-authenticated payment/dispute events, settlement reconciliation, evidence submission and notice delivery.
• Applicable consumer, tax, adult-content, rights/consent and provider requirements, with legal review of the final commercial terms.

The accounting dashboard records activity and provides statements. It is not a tax return, proof of merchant approval or a substitute for the final commercial agreement.